+1.888.-554.-8938Canceling your Cox Communications service involves several steps to ensure a smooth and hassle-free process. Here's a comprehensive guide to help you through it:
📞 Contact Cox Customer Service
To initiate the cancellation, you need to speak directly with a Cox representative. Call +1.888.-554.-8938, which connects you to the Cox Retention Department. Their operating hours are Monday through Friday from 8:00 AM to 9:00 PM ET, and Saturday from 9:00 AM to 6:00 PM ET. When prompted by the automated system, clearly state "cancel service" to be directed appropriately.
🏬 Visit a Cox Store
If you prefer an in-person approach, you can cancel your service by visiting a local Cox store. This method allows you to return any rented equipment simultaneously, ensuring all aspects of your account are addressed. To find the nearest store, use the..
📦 Return Equipment Promptly
After cancellation, it's crucial to return any leased equipment, such as modems, routers, or cable boxes, within 10 days to avoid unreturned equipment fees, which can range from $15 to over $350 depending on the device. You can return equipment by:
- Dropping it off at a local Cox store.
- Using a prepaid shipping label provided by Cox to return via UPS.
Ensure you obtain a receipt or tracking number as proof of return.
💰 Understand Early Termination Fees (ETFs)
If you're under a contract, canceling early may incur an ETF. Typically, Cox charges:
- $120 for a one-year contract.
- $240 for a two-year contract.
These fees decrease by $10 for each month you've completed in your contract. For example, if you cancel after six months into a one-year contract, your ETF would be $60. (cabletv.com)
📅 Set a Specific Cancellation Date
When speaking with a representative, specify the exact date you want your service to end. Cox prorates your final bill, meaning you'll only be charged for the days you used the service in your final month. This ensures you aren't billed for unused days.
📧 Consider Your Cox Email Account
If you have a @cox.net email address, be aware that canceling your internet service will result in the loss of access to this email. It's advisable to back up important emails and notify contacts of your new email address before cancellation.
📝 Confirm Cancellation
After completing the cancellation process, request a confirmation number from the representative. This serves as proof of your cancellation. Additionally, monitor your account to ensure no further charges are applied.
🔄 Alternative: Pause Your Service
If you're considering canceling due to temporary circumstances, Cox offers a Seasonal Pause Program, allowing you to suspend your service for up to 9 months. This option can help you avoid reconnection fees and maintain your account status.
🖥️ Online Cancellation Not Available
Currently, Cox does not support service cancellations through their online platform or chat. All cancellations must be processed via phone or in-person.
For a visual guide on canceling your Cox service, you can watch the following video:
How To Cancel Service With Cox
By following these steps, you can ensure a smooth cancellation process with Cox Communications.